Return and Refund Policy

RETURNS & REFUNDS

Key information

  • 100 days to return
  • Money is refunded within 15 business days
  • No restocking fee
  • Contact our customer service to get the return address

We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase. Please read our return policy below for more details:

  1. 100-Day No Hassle Return Policy: We offer a 100-day return policy, which means you can return your beads for a full refund for any reason within 100 days of your order. We believe in giving you ample time to evaluate your purchase and ensure your satisfaction.

  2. Requesting a Return: To initiate a return, please email our customer care team at care@lolobeads.com. Provide a detailed reason for your return and attach pictures or a video of the product that supports your reason. Within 24 hours of your request, you will receive a return label by email along with instructions on how to mail the product you would like to return.

  3. Product Examination and Refund: Upon receiving your returned package, our team will examine the products to ensure they meet our return policy criteria. Once approved, a full refund will be issued to your original method of payment within 15 business days. You will receive a refund receipt via email, which will be sent to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we process refunds as soon as your refund request is approved, and the money leaves our account immediately. If you haven't received a refund yet, please follow these steps:

  1. Check Your Bank Account: First, check your bank account again to verify if the refund has been processed. Sometimes, it may take a few business days for the refund to be officially posted.

  2. Contact Your Credit Card Company: If you still haven't received the refund, contact your credit card company. There might be a processing delay on their end before the refund is reflected in your account.

  3. Contact Your Bank: Next, contact your bank and inquire about any processing time delays they might have for refund transactions.

  4. Contact Us: If you have completed the above steps and have not received your refund yet, please contact our customer support team. We will investigate the matter further and assist you in resolving the issue.


CHANGE OF SHIPPING ADDRESS

If you have entered the wrong shipping address, please email us as soon as possible at care@lolobeads.com. While we will try our best to accommodate your request, please note that we cannot guarantee address changes. Our items are usually processed immediately after you place an order and shipped out the same day. If your order has already entered the shipping process, we won't be able to stop it.

We are not responsible for incomplete or incorrect shipping addresses provided by customers. Our system automatically processes orders based on the information you supply.

We hope this updated return policy meets your needs and complies with Google ads policy. If you have any further questions or require additional information, please don't hesitate to reach out to our customer support team at care@lolobeads.com or call us at 720-584-8965.

Thank you for choosing Lolo Beads. We value your satisfaction and are committed to providing you with an enjoyable shopping experience.

-Lolo Beads - Celebrating Your Unique Style-